Sygnalista
Polish whistleblowing channel from ITSM Software S.A. built on the Mint Service Desk platform, with cloud and on-premises deployment and published PLN package pricing.
Typical buyer
Polish organisations wanting an EU-Directive-aligned whistleblowing channel from a Rzeszów vendor, with a choice of cloud or on-premises deployment on the Mint Service Desk platform.
Distinctive features
- Published PLN package pricing for both cloud and on-premises deployment
- 7-day free trial referenced for the cloud model
- Two-factor reporter return access via ticket number and password documented
- Anonymous two-way communication with full message history
- Both cloud and customer-hosted on-premises options offered
- Built on the established Mint Service Desk ticketing platform
Add-ons and conditions
Costs or terms not included in the headline price.
- Package prices are quoted per month but require a 12 or 24-month contract; no month-to-month option found
- Cloud data-centre country and hosting provider not disclosed on public pages reviewed
- No ISO 27001 or other ISO certification found on public pages reviewed
- Polish transposition law and EU Directive are named but without article-level mapping
- Sub-processor list and DPA/DPIA materials not published on pages reviewed
- Only Polish and English reporter languages stated
Notable
- Operated by ITSM Software S.A., ul. Geodetów 1, 35-328 Rzeszów, Poland (KRS 0000908488, NIP 8133862101).
- The privacy policy names ITSM Software S.A. together with OPGK Rzeszów S.A. as joint data controllers at the same Rzeszów address.
- The product is a preconfigured whistleblowing channel built on the vendor’s own Mint Service Desk ticketing platform.
- Positioned as compliant with EU Directive 2019/1937; the directive page also references the Polish ustawa o ochronie sygnalistów, both named without article-level mapping.
- Deployment is offered as a cloud service (8 PLN per operator/month, 7-day free trial) or on-premises on customer infrastructure.
- On-premises packages are Starter (400 PLN/month, 2 operators), Standard (850 PLN/month, 3 operators), and Premium (1,400 PLN/month, 6 operators, dedicated agreement), all on 12 or 24-month contracts.
- Reporter features include full anonymity, a flexible violation catalogue, contextual intake forms, multi-format file attachments, unique ticket numbers, and two-factor return access via ticket number and password.
- Handler features include case management, moderation, configurable notifications, response-time monitoring, and full communication and processing history.
- Security page states SSL/TLS encryption with SHA-256 and 2048-bit RSA keys and RDS databases with SSL; the cloud data-centre country and hosting provider are not disclosed.
- No ISO 27001 or other ISO certification was found on public pages reviewed.
- Reporter interface is stated in Polish with an English version available; no wider EU-language coverage was documented.
Similar to Sygnalista
Other platforms in the directory with overlapping pricing model, certifications, or procurement path.
e-nform Polish whistleblowing channel from E-nform Sp. z o.o. with Azure-hosted or on-premises deployment, IP-free intake, and published Silver/Gold tiers.
Comunica Whistleblowing Italian whistleblowing software from Unione Fiduciaria S.p.A. (Milan), used by more than 200,000 users and widely adopted in the banking and insurance sectors.
GoComply Whistleblowing Belgian whistleblowing compliance software from legal publisher Larcier-Intersentia (Lefebvre Belgium), sold in PRO, PLUS, and EXPERT tiers to organizations and to advisers managing client files.
GOWhistleblow Portuguese whistleblowing channel from GoFox with AES-256 encryption and published tiers from EUR 21/month on annual billing for Lei 93/2021 compliance.
Frequently asked questions about Sygnalista
Answers derived from vendor-published materials dated on this page.
Is Sygnalista suitable for SMEs under 250 employees?
Sygnalista does not publish entry-tier pricing, so SME buyers need to request a quote to assess fit. Procurement is demo_first. Polish organisations wanting an EU-Directive-aligned whistleblowing channel from a Rzeszów vendor, with a choice of cloud or on-premises deployment on the Mint Service Desk platform.
Which national whistleblower laws does Sygnalista explicitly reference?
Sygnalista explicitly cites the following national transpositions of Directive 2019/1937 in its public materials: EU Directive 2019/1937, Poland (Ustawa o ochronie sygnalistów). Absence from this list does not mean the platform can't be used in other EU jurisdictions — all 27 member states have transposed the Directive. Verify jurisdictional fit with the vendor directly.
Does Sygnalista process whistleblower report content with AI?
No — Sygnalista does not process report content with AI or machine translation per its vendor materials. Verify the vendor's subprocessor list to confirm no downstream AI processing occurs.
Compare Sygnalista with another platform
Direct side-by-side comparisons against other tools in this directory.