# Sygnalista (ITSM Software)

> Sygnalista — pricing not published, EU region selectable. Independent profile: vendor-published facts, each with its source and the date it was checked.

Canonical: https://whistleblowertools.eu/tools/sygnalista/
Last updated: 2026-09-21

## Notable

- Operated by ITSM Software S.A., ul. Geodetów 1, 35-328 Rzeszów, Poland (KRS 0000908488, NIP 8133862101).
- The privacy policy names ITSM Software S.A. together with OPGK Rzeszów S.A. as joint data controllers at the same Rzeszów address.
- The product is a preconfigured whistleblowing channel built on the vendor's own Mint Service Desk ticketing platform.
- Positioned as compliant with EU Directive 2019/1937; the directive page also references the Polish ustawa o ochronie sygnalistów, both named without article-level mapping.
- Deployment is offered as a cloud service (8 PLN per operator/month, 7-day free trial) or on-premises on customer infrastructure.
- On-premises packages are Starter (400 PLN/month, 2 operators), Standard (850 PLN/month, 3 operators), and Premium (1,400 PLN/month, 6 operators, dedicated agreement), all on 12 or 24-month contracts.
- Reporter features include full anonymity, a flexible violation catalogue, contextual intake forms, multi-format file attachments, unique ticket numbers, and two-factor return access via ticket number and password.
- Handler features include case management, moderation, configurable notifications, response-time monitoring, and full communication and processing history.
- Security page states SSL/TLS encryption with SHA-256 and 2048-bit RSA keys and RDS databases with SSL; the cloud data-centre country and hosting provider are not disclosed.
- No ISO 27001 or other ISO certification was found on public pages reviewed.
- Reporter interface is stated in Polish with an English version available; no wider EU-language coverage was documented.
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## Facts

- website: https://www.sygnalista.com

- headquarters: Rzeszów, Poland

- hosting: Cloud deployment with SSL/TLS (SHA-256, 2048-bit RSA) and RDS databases, or on-premises on customer infrastructure; data-centre country and provider not disclosed (vendor-stated)

- pricing: Cloud 8 PLN per operator/month (7-day free trial). On-premises packages: Starter 400 PLN/month (2 operators), Standard 850 PLN/month (3 operators), Premium 1,400 PLN/month (6 operators).

- pricing note: Package prices are stated per month but on 12 or 24-month contracts (Premium via dedicated agreement). Training is included with Standard and Premium. No month-to-month option found.

- languages: 2

- domain registered: 2016-11-07

- ownership: Private, ITSM Software S.A. (Poland, KRS 0000908488, NIP 8133862101)

- product scope: standalone

- ideal for: Polish organisations wanting an EU-Directive-aligned whistleblowing channel from a Rzeszów vendor, with a choice of cloud or on-premises deployment on the Mint Service Desk platform.

- last verified: 2026-07-19

| Capability | Published evidence |
| --- | --- |
| anonymous reporting | Yes |
| case management | Yes |
| multi channel | No |
| api access | Not published |
| free trial | Yes |
| two factor auth | Yes |
| audit log | Not published |
| uses ai | No |

## national laws supported

- EU Directive 2019/1937

- Poland (Ustawa o ochronie sygnalistów)

## strengths

- Published PLN package pricing for both cloud and on-premises deployment

- 7-day free trial referenced for the cloud model

- Two-factor reporter return access via ticket number and password documented

- Anonymous two-way communication with full message history

- Both cloud and customer-hosted on-premises options offered

- Built on the established Mint Service Desk ticketing platform

## Assessment

Base score: 29/50. Access tier: P. Reviewed: 2026-07-19.

Public pages only. No reporter submission or handler environment was reviewed.

### Is Sygnalista suitable for SMEs under 250 employees?

Sygnalista does not publish entry-tier pricing, so SME buyers need to request a quote to assess fit. Buying path: Sales contact required. Polish organisations wanting an EU-Directive-aligned whistleblowing channel from a Rzeszów vendor, with a choice of cloud or on-premises deployment on the Mint Service Desk platform.

### Which national whistleblower laws does Sygnalista explicitly reference?

Sygnalista explicitly cites the following national transpositions of Directive 2019/1937 in its public materials: EU Directive 2019/1937, Poland (Ustawa o ochronie sygnalistów). Absence from this list does not mean the platform can&#39;t be used in other EU jurisdictions — all 27 member states have transposed the Directive. Verify jurisdictional fit with the vendor directly.

### Does Sygnalista process whistleblower report content with AI?

No — Sygnalista does not process report content with AI or machine translation per its vendor materials. Verify the vendor&#39;s subprocessor list to confirm no downstream AI processing occurs.

## Sources

- https://www.sygnalista.com/

- https://www.sygnalista.com/dyrektywa

- https://www.sygnalista.com/polityka-prywatnosci

- https://www.itsmsoftware.pl/product/system-do-obslugi-sygnalistow

- https://www.itsmsoftware.pl/product/mint-service-desk

- https://www.itsmsoftware.pl/