Phoenix

Notable

• Public pricing was updated after the prior review. The English pricing page now lists Starter as free, Basic at $65/month or $650/year, Premium at $110/month or $995/year, and Enterprise as custom.
• Starter is a free self-serve plan, not a time-limited trial. Public pages say no credit card and no hidden fees, but no free-trial term was found on public pages reviewed.
• The Starter setup page asks for organisation name, server location, subdomain, and Phoenix domain. Server-location choices shown publicly are Switzerland, Singapore, and Indonesia; no EU option was found.
• Public pricing lists Starter with webform only, one Manager account, one language, a default theme, server choice, Phoenix web-domain choice, and self-serve knowledge base support.
• Public paid tiers add channels: Basic lists email, phone, instant messaging, and postal address; Premium adds online chat, customizable questionnaire, Operator and Agent accounts, custom domain, and theme library access.
• The multi-channel page describes web forms, phone numbers, short-message service numbers, chat, mobile app reporting, and a secure inbox for confidential exchanges.
• The confidentiality page describes three reporter identity modes: confidential, anonymous, and disclosed. It says secure-inbox access uses credentials provided by the system; user-chosen reporter passcodes were not disclosed on public pages reviewed.
• Case-management pages describe tags/categories, report sharing, comments, chronology/case tree, Kanban, triage, status reporting, PDF export, and dashboard reporting.
• Public FAQ material describes four roles: Administrator, Manager, Operator, and Agent. The public pricing page exposes Operator and Agent accounts only from Premium upward.
• No public DPA, sub-processor list, ISO 27001 certificate/scope, API documentation, AI documentation, file-upload disclosure, retention configuration, deadline timers, or Bulgaria/Romania-specific law page was found on public pages reviewed.

Scoring review - 2026-05-24

Scored under the 25-criterion rubric v2 at access tier H (prior self-serve handler account plus 2026-05-24 public-page refresh; no new test submission was filed).

Base score: 23 / 50 in Bulgaria and Romania contexts. Bulgaria country bonus: 1 / 6. Romania country bonus: 1 / 6.

Evidence supporting the score: public pages support the self-serve commercial path, free Starter tier, public BG/RO language surfaces, multiple reporting channels, secure inbox communication, case-management tooling, role separation, and monthly paid options.

Unverified from public pages: EU residency, Bulgaria- or Romania-specific law posture, public DPA, sub-processor list, ISO 27001 certificate/scope, API documentation, and AI documentation. Switzerland / Singapore / Indonesia are the public server-location choices reviewed.