# osapiens HUB for Complaint Management

> osapiens — pricing not published, hosting location not disclosed. Independent profile: vendor-published facts, each with its source and the date it was checked.

Canonical: https://whistleblowertools.eu/tools/osapiens/
Last updated: 2026-10-23

## Notable

- The product page positions osapiens HUB for Complaint Management as a secure, confidential channel for whistleblower protection and grievance mechanisms.
- Public copy supports anonymous reporting under a pseudonym or identified reporting, automated case management, custom forms/workflows, secure storage, time-stamped records, and audit-readiness.
- Official osapiens pages show inconsistent scale counters: the complaint-management page says 2,500+ enterprises, the platform page says 1,800 satisfied customers, and the newsroom about page says 1,300+ customers. The directory keeps all three as vendor claims rather than treating any as an independently verified customer count.
- AI-powered pre-grouping is disclosed publicly: incoming complaints are sorted by topic on arrival.
- Public compliance framing includes the EU Whistleblower Protection Directive, CSDDD, and Germany's LkSG grievance mechanism. The product page did not explicitly cite HinSchG in the pages reviewed.
- The previous January 2026 Series C / unicorn claim was not supported by the vendor pages reviewed. The vendor newsroom instead references a $120M Series B led by Goldman Sachs Alternatives.
- Public pages reviewed did not disclose pricing, hosting location, certifications, public API access, DPA, subprocessor list, or reporting-language coverage.

## Facts

- website: https://osapiens.com/solutions/whistleblower-protection/

- headquarters: Mannheim, Germany

- hosting: Not disclosed on public pages reviewed

- pricing: Not published — demo required.

- founded: 2018

- domain registered: 2018-02-10

- ownership: Private — osapiens Services GmbH / osapiens Holding GmbH. The company about page states osapiens was founded in 2018 in Mannheim by Stefan Wawrzinek, Matthias Jungblut and Alberto Zamora, and reached unicorn status in January 2026 following a US$100M Series C led by BlackRock and Temasek.

- customers: The whistleblower-protection page states 2,500+ companies worldwide (vendor claim). Earlier figures of 1,800 and 1,300+ are no longer published: the platform page dropped its count and the newsroom that carried the 1,300+ figure has been retired.

- product scope: suite_module

- suite name: osapiens HUB

- ideal for: Organizations already adopting osapiens HUB for supply-chain, sustainability, or product-compliance workflows that want complaint management in the same platform.

- last verified: 2026-10-23

- legal entity: osapiens Services GmbH

- company id: HRB 731132

| Capability | Published evidence |
| --- | --- |
| anonymous reporting | Yes |
| case management | Yes |
| multi channel | No |
| api access | Not published |
| free trial | No |
| two factor auth | Not published |
| audit log | Yes |
| uses ai | Yes |

## national laws supported

- EU Directive 2019/1937

- Germany (LkSG — Supply Chain Act grievance mechanism)

- EU CSDDD

## strengths

- Single osapiens HUB module covers whistleblower complaints and supply-chain grievance mechanisms

- AI-powered pre-grouping sorts complaints by topic on arrival

- Anonymous/pseudonymous or identified reporting, automated case management, custom forms, workflows, and time-stamped records

## Assessment

Base score: 15/50. Access tier: P. Reviewed: 2026-05-24.

Public pages only. No demo, reporter submission, or handler environment was reviewed.

### Is osapiens suitable for SMEs under 250 employees?

osapiens does not publish entry-tier pricing, so SME buyers need to request a quote to assess fit. Buying path: Sales contact required. Organizations already adopting osapiens HUB for supply-chain, sustainability, or product-compliance workflows that want complaint management in the same platform.

### Which national whistleblower laws does osapiens explicitly reference?

osapiens explicitly cites the following national transpositions of Directive 2019/1937 in its public materials: EU Directive 2019/1937, Germany (LkSG — Supply Chain Act grievance mechanism), EU CSDDD. Absence from this list does not mean the platform can't be used in other EU jurisdictions — all 27 member states have transposed the Directive. Verify jurisdictional fit with the vendor directly.

### Does osapiens process whistleblower report content with AI?

Yes — osapiens processes report content with AI (typically for translation, summarisation, or classification). If your compliance posture requires keeping disclosures out of third-party LLMs or machine-translation services, confirm data-processing terms and vendor subprocessors before procurement.

## Sources

- https://osapiens.com/solutions/whistleblower-protection/

- https://osapiens.com/platform/

- https://osapiens.com/imprint/

- https://osapiens.com/about/