# FaceUp

> FaceUp — pricing not published, EU region selectable. Independent profile: vendor-published facts, each with its source and the date it was checked.

Canonical: https://whistleblowertools.eu/tools/faceup/
Last updated: 2026-10-24

## Notable

- FaceUp's current pricing page output reviewed no longer exposes the previous EUR employee-band price matrix; visible CTAs are quote/contact-sales and demo oriented.
- Public pages support 3,800+ organizations in 70+ countries (homepage; the pricing page says 3,600+), 113 languages, anonymous reporting, two-way chat, case management, investigation workflows, audit traceability, webhooks/API, Zapier/Make, and iOS/Android apps.
- The current rendered pricing page has quote and demo calls to action. Terms section 2.8 allows a 14-day or otherwise agreed trial if granted and warns that trial features may be limited; it also permits paid evaluations.
- Hotline options are add-ons: automated phone hotline, live hotline, and AI-powered hotline.
- The security page states ISO 27001:2022, SOC 2 hosting servers, no IP storage, metadata removal, altered voice messages, optional E2EE, SSO, 2FA, penetration testing, and flexible data hosting.
- The DPA publishes subprocessor details, including AWS regions in California, Ireland/EU, UAE, and Australia, plus OpenAI for the AI-powered hotline with API usage and no training on customer data.
- Current vendor pages reviewed did not disclose pricing amounts. The pricing FAQ describes a platform fee plus chosen capabilities priced on headcount, with monthly, quarterly or annual billing. Trial subscriptions require provider agreement; no current self-serve trial form was verified.

## Facts

- website: https://www.faceup.com

- headquarters: Czech Republic

- pricing: Not published — pricing page now uses quote/contact-sales CTAs instead of the previously embedded EUR/GBP/USD/CZK matrix.

- pricing note: Current pricing pages lead to a quote or demo. The pricing FAQ describes a platform fee plus chosen capabilities, priced on headcount, with monthly, quarterly or annual billing; annual billing saves up to 30%. Terms of Service section 2.8 provides for a 14-day or otherwise agreed trial only if granted, and also permits paid evaluations. The previous public seven-day trial form was not found in the rendered pricing page.

- languages: 113

- founded: 2017

- domain registered: 2001-08-08

- customers: 3,800+ organizations across 70+ countries (vendor homepage claim; the pricing page still says 3,600+)

- product scope: standalone

- encryption: e2e

- ideal for: Organizations needing a broad reporting and case-management platform with hotline options, 113 languages and selectable data hosting, through sales-led procurement.

- last verified: 2026-10-24

| Capability | Published evidence |
| --- | --- |
| anonymous reporting | Yes |
| case management | Yes |
| multi channel | Yes |
| api access | Yes |
| free trial | Yes |
| two factor auth | Not published |
| audit log | Yes |
| uses ai | Yes |

AI-Powered Hotline conducts natural voice conversations, asks follow-ups, and converts calls into structured reports.

## certifications

- ISO 27001:2022

- SOC 2 (hosting servers; current public wording)

## national laws supported

- EU Directive 2019/1937

- Germany (HinSchG)

- California workplace-violence prevention

## strengths

- Trial subscriptions are described in the terms, subject to provider agreement; no public self-serve trial form was found

- 113 languages, web/mobile/hotline intake, two-way anonymous chat, iOS/Android apps, multiple forms, webhooks, API, Zapier, and Make integrations

- ISO 27001:2022, SOC 2 hosting servers, optional E2EE, metadata removal, no IP logging, altered voice messages, SSO, 2FA, penetration testing, public DPA, and public subprocessor details

## Assessment

Base score: 28/50. Access tier: P. Reviewed: 2026-05-24.

Selected public-source evidence corrected on 2026-10-23 and 2026-10-24 (d21, e25); historical product-review date and access tier retained. No reporter submission or handler retest.

### Is FaceUp suitable for SMEs under 250 employees?

FaceUp does not publish entry-tier pricing, so SME buyers need to request a quote to assess fit. Buying path: Sales contact required. Organizations needing a broad reporting and case-management platform with hotline options, 113 languages and selectable data hosting, through sales-led procurement.

### Which national whistleblower laws does FaceUp explicitly reference?

FaceUp explicitly cites the following national transpositions of Directive 2019/1937 in its public materials: EU Directive 2019/1937, Germany (HinSchG), California workplace-violence prevention. Absence from this list does not mean the platform can't be used in other EU jurisdictions — all 27 member states have transposed the Directive. Verify jurisdictional fit with the vendor directly.

### Does FaceUp process whistleblower report content with AI?

Yes — FaceUp processes report content with AI (typically for translation, summarisation, or classification). If your compliance posture requires keeping disclosures out of third-party LLMs or machine-translation services, confirm data-processing terms and vendor subprocessors before procurement. AI-Powered Hotline conducts natural voice conversations, asks follow-ups, and converts calls into structured reports.

## Sources

- https://www.faceup.com/en

- https://www.faceup.com/en/platform

- https://www.faceup.com/en/hotlines

- https://www.faceup.com/en/pricing

- https://www.faceup.com/en/security

- https://www.faceup.com/en/data-processing-addendum

- https://www.faceup.com/en/privacy-policy

- https://www.faceup.com/en/terms-of-service