# CLUE#ZO (CAS AG)

> CLUE#ZO — pricing not published, EU-hosted. Independent profile: vendor-published facts, each with its source and the date it was checked.

Canonical: https://whistleblowertools.eu/tools/cluezo/
Last updated: 2026-10-23

## Source review - 2026-10-23

The CAS product and SAP Store offer remain accessible, but the linked SAP product-detail page returned HTTP 403. Published €99 / €299 / €1,499 tiers and €28 / €19 overage amounts were retained; the inaccessible source was not treated as withdrawn evidence.

## Notable

- Offered by CAS Concepts and Solutions AG (CAS AG), Hamburg, Germany (Commercial Register HRB 69127).
- CLUE#ZO is a digital whistleblowing system positioned for private and public sector organizations to comply with the EU Whistleblowing Directive (2019/1937) and the German Hinweisgeberschutzgesetz (HinSchG, in force since 2023).
- Delivered as SaaS on SAP Business Technology Platform, integrated with SAP S/4HANA, and listed in the SAP Store as a whistleblower service.
- A chatbot assistant guides whistleblowers through structured report intake, described as dialogue-guided receipt of reports.
- Anonymous reporting is supported, with a mailbox function for ongoing two-way communication with anonymous reporters about case progress.
- A separate web application is provided for employees to review and handle submissions.
- Multilingual support is provided through GDPR-compliant real-time translation; a specific language count was not stated on public pages reviewed.
- The vendor states data is hosted GDPR-compliant exclusively in certified European data centres, with encryption of stored and transmitted data; ISO 27001 is stated for the data centres, not as a vendor or product certification.
- Pricing is published in three monthly tiers: Basic EUR 99 (12 reports/year, 3 users), Standard EUR 299 (50 reports/year, 6 users), and Enterprise EUR 1,499 (unlimited reports, 15 users), all ex-VAT, with per-report overage fees on the lower tiers.
- No free trial or API documentation was found on public pages reviewed.

## Facts

- website: https://www.c-a-s.de/digitales-hinweisgebersystem-cluezo/

- headquarters: Hamburg, Germany

- hosting: European data centres (vendor states ISO 27001 certified data centres); built on SAP Business Technology Platform

- pricing: Basic EUR 99/month (12 reports/year, 3 users); Standard EUR 299/month (50 reports/year, 6 users); Enterprise EUR 1,499/month (unlimited reports, 15 users). Prices are ex-VAT.

- pricing note: Report volume and user seats are capped per tier. Overage per additional report is EUR 28 (Basic) and EUR 19 (Standard); overage is included on Enterprise.

- ownership: Private, CAS Concepts and Solutions AG (Hamburg, Commercial Register HRB 69127)

- product scope: suite_module

- suite name: SAP Business Technology Platform

- ideal for: German private and public sector organizations, especially SAP customers, wanting an SAP-integrated HinSchG-compliant whistleblowing channel with chatbot-guided intake.

- last verified: 2026-10-18

- legal entity: CAS AG

- company id: VAT DE812620974

| Capability | Published evidence |
| --- | --- |
| anonymous reporting | Yes |
| case management | Yes |
| multi channel | No |
| api access | Not published |
| free trial | No |
| two factor auth | Not published |
| audit log | Not published |
| uses ai | Yes |

A chatbot assistant guides whistleblowers through structured report intake; the product page states GDPR-compliant real-time translation, and the vendor is listed among SAP's AI partners.

## national laws supported

- EU Directive 2019/1937

- Germany (Hinweisgeberschutzgesetz, HinSchG)

## strengths

- Chatbot-guided structured report intake

- Anonymous reporting with two-way mailbox follow-up

- Published three-tier monthly pricing (Basic, Standard, Enterprise)

- Delivered on SAP Business Technology Platform, integrated with SAP S/4HANA, and listed in the SAP Store

- Multilingual intake via GDPR-compliant real-time translation

- GDPR-compliant hosting stated to be exclusively in European data centres

## Assessment

Base score: 22/50. Access tier: P. Reviewed: 2026-07-19.

Public pages only. No reporter submission or handler environment was reviewed.

### Is CLUE#ZO suitable for SMEs under 250 employees?

CLUE#ZO does not publish entry-tier pricing, so SME buyers need to request a quote to assess fit. Buying path: Sales contact required. German private and public sector organizations, especially SAP customers, wanting an SAP-integrated HinSchG-compliant whistleblowing channel with chatbot-guided intake.

### Which national whistleblower laws does CLUE#ZO explicitly reference?

CLUE#ZO explicitly cites the following national transpositions of Directive 2019/1937 in its public materials: EU Directive 2019/1937, Germany (Hinweisgeberschutzgesetz, HinSchG). Absence from this list does not mean the platform can't be used in other EU jurisdictions — all 27 member states have transposed the Directive. Verify jurisdictional fit with the vendor directly.

### Does CLUE#ZO process whistleblower report content with AI?

Yes — CLUE#ZO processes report content with AI (typically for translation, summarisation, or classification). If your compliance posture requires keeping disclosures out of third-party LLMs or machine-translation services, confirm data-processing terms and vendor subprocessors before procurement. A chatbot assistant guides whistleblowers through structured report intake; the product page states GDPR-compliant real-time translation, and the vendor is listed among SAP's AI partners.

## Sources

- https://www.c-a-s.de/digitales-hinweisgebersystem-cluezo/

- https://www.c-a-s.de/hinweisgebersystem-fuer-whistleblower/

- https://www.sap.com/germany/products/artificial-intelligence/partners/cas-concepts-and-solutions-ag-cluezo-saas-whistleblower-service.html

- https://store.sap.com/dcp/en/product/display-2001016795_live_v1/clue-zo-saas-whistleblower-service/

- https://www.c-a-s.de/impressum-rechtliche-informationen-cas-ag/